Refund policy
We operate a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at: contact@abee-horse.com. Please note that returns must be sent to the following address: 7 rue Ampère, 35800 Dinard
If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your parcel. Items returned without a prior return request will not be accepted.
You can always contact us with any return-related questions at contact@abee-horse.com.
Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and put it right.
Exceptions and non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method within 10 working days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at contact@abee-horse.com.
RETURNS
Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund or
exchange.
To be eligible for return, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
Certain types of goods are not returnable. Perishable goods such as food, flowers, newspapers or
magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances
nor flammable liquids or gases.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (where applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
* Any item not in its original condition, damaged or missing parts for reasons not due to our
error.
* Any item returned more than 30 days after delivery
Refunds (where applicable)
Once your return has been received and inspected, we will email you to confirm that we have received the returned item. We will
also let you know whether your refund has been approved or refused.
If approved, your refund will then be processed and your credit card or original payment method will be automatically credited within
a few days.
Delayed or missing refunds (where applicable)
If you have not yet received a refund, first re-check your bank account.
Then contact your credit card issuer, as it may take some time before your refund is officially posted.
Next, contact your bank. Refunds are often preceded by a processing delay before they appear.
If you have carried out all these steps and still have not received your refund, please contact us at:
contact@abee-horse.com
Sale or promotional items (where applicable)
Only items at regular price are refundable. Unfortunately, sale or promotional items are not.
Exchanges (where applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, please email us at
contact@abee-horse.com and send your item to: 60 Rue François 1er, Paris, 75008, France.
Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value
of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later,
we will send the refund to them, and they will therefore be aware that you have returned their gift.
Shipping
To return your product, please send it to the following postal address: 60 Rue François 1er, Paris, 75008, France.
Return shipping costs are at your expense. They are not refundable. If you receive a refund, the return shipping cost will be deducted
from it.
Depending on where you live, the time to receive your exchanged product may vary.
If you ship an item worth more than €75, we recommend using a tracked shipping service or insuring your
shipment. We do not guarantee that we will receive the returned item.